Customer Experience Executive
- Reference :
- SA15
- Category :
- Administration
- Job Type :
- Permanent
- Salary :
- £20,000 - £25,000
- Location :
- Twickenham
- Job Posted :
- 05/30/2019
Working for a prestigious Sports Venue, as a Customer Experience Executive you will be responsible for:
- Design and deliver key supporter journeys to deliver excellence at every touchpoint
- Measure, track and drive actions to improve key supporter experience metrics through the delivery and reporting of surveys, feedback logs and ensure stakeholders commit to actions and recommendations
- Own the Club’s complaint management process, ensuring that all teams engage. The role will require the tracking of progress and reporting of results as well as managing complaints personally
- Work closely on matchdays and non-matchdays with frontline and operational teams to offer advice, feedback and support in driving excellent standards
- Contribute to matchday and event planning to ensure they meet and exceed all supporters’ expectations
- Support the Head of Supporter Engagement in the delivery of the Club’s PRIDE initiative and staff engagement programmes
- Coordinate supporter travel for home and away matches with third party travel provider
- Support the Membership team in driving the delivery of Member experience initiatives
If you have relevant experience and worked within a sports-related similar role, we want to hear from you.
