• Recruitment Section

    Recruitment Section

Reference :
SA15
Category :
Administration
Job Type :
Permanent
Salary :
£20,000 - £25,000
Location :
Twickenham
Job Posted :
05/30/2019

Working for a prestigious Sports Venue, as a Customer Experience Executive you will be responsible for:

  • Design and deliver key supporter journeys to deliver excellence at every touchpoint
  • Measure, track and drive actions to improve key supporter experience metrics through the delivery and reporting of surveys, feedback logs and ensure stakeholders commit to actions and recommendations
  • Own the Club’s complaint management process, ensuring that all teams engage. The role will require the tracking of progress and reporting of results as well as managing complaints personally
  • Work closely on matchdays and non-matchdays with frontline and operational teams to offer advice, feedback and support in driving excellent standards
  • Contribute to matchday and event planning to ensure they meet and exceed all supporters’ expectations
  • Support the Head of Supporter Engagement in the delivery of the Club’s PRIDE initiative and staff engagement programmes
  • Coordinate supporter travel for home and away matches with third party travel provider
  • Support the Membership team in driving the delivery of Member experience initiatives

If you have relevant experience and worked within a sports-related similar role, we want to hear from you.

Contact Information

Phone: 020 3468 1115
Email: enquiry@resoultionsea.co.uk

Post:
Lyndhurst,
Cuddington Way,
Sutton,
SM2 7JB

Legal

Resolutions Employment Agency Ltd
Company number: 09677578

Registered Office:
41 Oldfields Road,
Sutton,
Surrey,
United Kingdom,
SM1 2NB

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