General Operations Manager
- Reference :
- SA Sut2
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- Job Type :
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Based in Sutton, this local charity are going through growth and change and require a General Operations Manager to work closely with the Board and the Teams to take the Charity forward.
To manage the organisations operations, to ensure the implementation of our Big Lottery project is an efficient, cost effective, and high-quality service that improves the independence and lifestyle of their beneficiaries.
Responsibilities of the role:
- Management of the office and line-management of five staff (mixture of full and part-time).
- Represent the organisation within the eye health sector
- Oversight of their vision impairment services and operations, alongside the implementation of the recently successful Big Lottery
- Development and implementation of their Monitoring, Evaluation, Learning and Outcomes model (MERL including the Outcome Star© model)
- Development of content and publishing thier CONTACT newsletter six times a year (with support from a Trustee).
- Assist with financial administration including approval of invoices and payments (working with Treasurer)
- Coordinate staff movements and leave to ensure consistency of service within open office
- Maintain confidentiality of information regarding the organisations beneficiaries, families and carers at all
- Participate in, and support staff, to engage in training and development as agreed with Board of Trustees
- Other duties as required
- Demonstrable experience of managing and motivating staff
- Experience of delivering improvements to person-centred services and implementing change
- Understanding of MERL practices
- Experience of monitoring the level and quality of service provision
- Experience of presenting information in a confident and articulate manner to a range of audiences
- Previous work in a sight loss or visual impairment voluntary sector / social work organisation.
- Operational management of small charity office and team.
- Understanding of interventions and approaches which can be used to promote independence for blind and partially sighted people
- Understanding of accessibility
- O365 Outlook, Word, Excel, Powerpoint (and accessibility features)
- Ability to communicate with a wide range of people effectively, adapting style to suit the audience, and demonstrating empathy where appropriate
- Ability to manage time effectively and meet often conflicting deadlines
- Ability to influence a range of stakeholders both internally and externally
- NVQ or above in business / social studies or substantial equivalence experience in operational roles in the voluntary or social work sectors.