• Recruitment Section

    Recruitment Section

Reference :
CAC3LS
Category :
Information Technology
Job Type :
Permanent
Salary :
£30 - £35,000
Location :
Central Manchester
Job Posted :
07/12/2021

REA are hiring a 3rd Line Senior IT Technician for an IT Managed Service Provider in central Manchester.

3RD LINE SENIOR IT TECHNICIAN RESPONSIBILITIES:

  • Provide field-based expertise and excellent customer service to all customers.
  • To undertake monthly site visits to all allocated customers to ensure effective account management and customer satisfaction.
  • To provide 3rd Line / Senior IT Technician support to clients, assisting them with hardware and software problems via phone and email and through supporting the Helpdesk.
  • To effectively project manage, ensuring all IT projects are delivered professionally, punctually and commercially.

3RD LINE DETAILED RESPONSIBILITIES:   

  • To make regular visits to customers on-site & to effectively account manage
  • Provide 3rd Line / Senior IT support through numerous channels of communication including email, telephone, internal requests from colleagues and actions in response to automated alerts from the in house monitored systems
  • To resolve all issues within company expectations and within agreed SLAs
  • To offer advice and support on all third-party software solutions where possible

3RD LINE SUPPORT QUALIFICATIONS DESIRED    

  • Experience of IT hardware and software
  • Relevant IT qualification desired
  • A desired knowledge of networking, TCP/IP, LAB and WAN
  • A desired knowledge of Microsoft Office
  • A good knowledge of Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Mail Server and Microsoft Office suites

MUST HAVE 3RD LINE KNOWLEDGE REQUIRED   

  • At least 3 years of 2nd Line support (or equivalent) level experience
  • At least 3 years of experience with supporting Windows, Windows Server, MS Exchange, and Microsoft Office and Office 365 suites
  • Candidates must have a deep knowledge of networking i.e. TCP/IP, LAN & WAN and their components
  • An in depth understanding of the needs of SMEs – email, telephony, backup and CRM (Customer Relationship Management) packages such as Sage
  • Excellent customer service and communication skills
  • Driving License & Own Car

WHAT YOU GET

  • Private Healthcare for you and your family
  • Half price cinema tickets / high street discounts
  • Virtual wellness classes
  • Employee Mindfulness support
  • Life coach support
  • Socials within the team
  • Great company culture
  • Lots of career progression, training & Development

Contact Information

Phone: 020 3468 1115
Email: enquiry@resolutionsea.co.uk

Post:
Lyndhurst,
Cuddington Way,
Sutton,
SM2 7JB

Legal

Resolutions Employment Agency Ltd
Company number: 09677578

Registered Office:
41 Oldfields Road,
Sutton,
Surrey,
United Kingdom,
SM1 2NB

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